From “it’s broken” to “it’s fixed”, step by step
Whether you need something fixed or you’re the one doing the fixing, here’s exactly what happens on NZOTO.
Getting something fixed
Choose vehicle or home
Start with what needs attention: your car or your residence.
Narrow down the service
Pick a category, then the exact service — from an oil change to a leaking pipe.
See verified providers
Compare ratings, reviews, experience and distance. Every provider has been checked by our team.
Send your request
Describe the issue, add photos, and choose your address and a time that suits you.
Message on NZOTO
Once your provider accepts, chat right here to agree the details and the price.
The job gets done
Follow every stage — scheduled, on the way, in progress — on your job timeline.
Pay on NZOTO
You pay securely through the platform, and only after the work is completed.
Leave a review
Rate your provider to help the next customer choose well.
Working as a provider
Create your account
Sign up as a service provider and tell us about your trade, your services and the area you cover.
Verify your identity
Upload a government photo ID, proof of address and — where your trade needs one — your license.
Get approved
Our team reviews your application. You’ll hear as soon as you’re approved, or exactly what to fix.
Go live
Switch yourself online whenever you want work. Customers near you can now find and request you.
Accept the jobs you want
See the issue, photos, area and preferred time before you decide. Decline what doesn’t fit.
Talk it through, do the work
Message the customer on NZOTO, agree the price, confirm the visit and update the job as you go.
Get paid
The customer pays through NZOTO when the job is done. You receive the amount minus the commission, which you can always see up front.
Build your reputation
Every good review lifts your rating and brings you more work.
One platform
Everything stays on NZOTO
Messages and payments never leave the platform. That’s what keeps both sides protected.
Messages in one place
Every conversation is tied to its job, so there’s always a clear record of what was agreed. Phone numbers and emails are never shared.
Payments you can trust
Customers pay only when the work is done. Providers know the money is handled and the commission is clear.
Help when you need it
If something goes wrong, the NZOTO team can see the job history and step in.